By Noemi Salazar
The Southern Arizona VA Healthcare System (SAVAHCS) recently began offering a 24-hour nurse advice line to serve all Southern Arizona veterans, according to a media release.
Veterans can now call the VA Desert Pacific Healthcare Network Nurse Advice Line to reach a registered nurse for any health care questions and concerns at any time.
Callers will initially be greeted with a pre-recorded message when dialing the VA’s Nurse Advice Call Center, the release stated. Each veteran will first speak with a general call center staff member who will ask a series of questions in order to connect the caller with a health care professional who can best meet his/her health care needs or answer any questions.
Veterans will need to provide their name, last four digits of their social security number, and a phone number at which they can be reached, according to the release. They will receive a call back from the best matched health care professional within approximately 2 hours.
Veterans who have immediate health concerns will immediately be transferred to a nurse for accelerated care rather than having to wait for a call back, the release added.
The call center nurse will ensure that the veteran’s primary care Patient Aligned Care Team (PACT) is informed of the patient’s call, symptoms, and care decisions, the release stated.
Veterans who would like to utilize the VA Desert Pacific Healthcare Network Nurse Advice Line can call 1 (877) 252-4866.