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N4T Investigates: Family fighting for inheritance - KVOA | KVOA.com | Tucson, Arizona

N4T Investigates: Family fighting for inheritance

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A Southern Arizona family says they've spent the last 7 months trying to get their nearly $750,000 inheritance out of a bank.

"We can't figure out why the delay. And we can't figure out why there's been such a lack of understanding about why there's been a delay, " said Paula Singervalt.

Singervalt says she first started working with Wells Fargo after her mother passed away last December.

"They told us it would take a month, maybe a month and half, but we're still waiting," said Richard Singervalt.

Richard Singervalt says the problem seems to center around paperwork. Over the last few months he says he's sent Wells Fargo death certificates, letters from his attorney, bank records, and met with financial advisers. 

"It's always the trust department. It's always them that's what they tell us. The trust department has issues, the trust department has questions, the trust department has new paperwork for you," said Richard Singervalt.

News 4 Tucson Investigator Nick VinZant contacted Wells Fargo about the Singervalt's situation.

In a statement company spokesperson Michael King says “We are in touch with the client and actively working with her to resolve her issues”.

Financial institution generally cannot speak about accounts in detail because of privacy concerns.

The Singervalt's say the long delay has cost them money.

Their plan was to invest the inheritance into accounts for the children and grandchildren.

"If you go back to January and look where the stock market was and look where the stock market is today, the 3% the money has been making is terrible," said Singervalt.

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