N4T Investigates: Costly Cremation Update - KVOA | KVOA.com | Tucson, Arizona

N4T Investigates: Costly Cremation Update

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As soon as Florence Moss opened the mail and looked at her bill she says she knew something was wrong.

"I feel like I got ripped off," said Moss.

That's when she called News 4 Tucson Investigator Nick VinZant. 

Now, Moss says she had a full refund.

"I couldn't even believe the check. I looked at the check and I said this isn't real. Went to the bank as fast as I could and it was real, " said Moss.

Moss first purchased a prepaid cremation package from a national cremation company earlier this year.

She says she told the sales representative all she wanted was a basic cremation, nothing fancy.

Instead, Moss says she ended up paying nearly $900 for a box for her ashes, around $400 for her grandchild's cremation, and around $500 in case she died oversees.

"At my age I barely make it to the grocery story once a week," said Moss.

While Moss ended up getting all of her money back. News 4 Tucson found out what happened to Moss is part of growing problem.

Bring's Funeral Home Director Joseph Stone says that as prepaid cremations services get more popular, people need to really read the fine print.

"It's important to understand in making arrangements exactly what your selections are. What urns you've chosen, what containers, caskets, you've chosen. And above all ask questions," said Stone.

After getting her refund Moss bought a new cremation package from a different company.

She says this one cost her $1,500 less.

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