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N4T: Veteran says VA mistake stops needed surgery - KVOA | KVOA.com | Tucson, Arizona

N4T: Veteran says VA mistake stops needed surgery

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After months of waiting, Vietnam veteran Stuart Brown was hours away from a back surgery he'd spent months waiting for.

Then, he says he got a call from the VA saying they had lost his paperwork.

"They called up and the scheduler said we've canceled your operation. And I went what happened. They said we lost your paperwork. And I went come on, I was having a hard time with that and I went ballistic," said Brown.

Brown says he went ballistic because he had been waiting for this surgery for nearly a year.

"They're so confused and behind and they don't get stuff done. There are people there who are great but there's so many people down there that just don't care," said Brown.

News 4 Tucson Investigator Nick VinZant contacted the VA about Brown's lost paperwork.

Officials say that while they privacy laws prevent them from talking specifically about Brown's case, his surgery has been rescheduled.

It's currently set for May 9th.

Brown says he's cautiously optimistic.

"Over a year that this has taken and they could have put me through so many things faster and you know they didn't. It's unbelievable and nobody is being held accountable for it," said Brown.

 

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