N4T: Family says health care mistake cost them thousands - KVOA | KVOA.com | Tucson, Arizona

N4T: Family says health care mistake cost them thousands

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Christina Lalli first applied for state funded AHCCCS health care in July.

For months she says she never heard anything back.

"We didn't receive a response. We didn't receive a denial. We didn't get an approval. Nothing," says Lalli.

While the Lallis waited the family says the hard times got harder.

Unable to afford his medication, Lalli's husband ended up in the hospital. Weeks later an accident landed her son in the same place. 

Expensive trips the Lallis say they couldn't afford.

"It was like a cloud was hanging over us. We had to put medical bills on credit cards and it really harmed us financially," said Lalli.

After months of waiting the Lallis applied again. Christina Lalli says that's when they found out they were denied because of what she says was a clerical error.

Somehow Lalli says AHCCCS misrepresented her family's income. Effectively saying they made too much money to qualify for healthcare assistance.

"We had a letter from our accountant. I provided them bank statements, tax returns proving that that was not true," said Lalli.

News 4 Tucson contacted officials with both AHCCCS and the Arizona Department of Economic Security.  

AHCCCS says that while privacy laws prevent them from commenting directly on the Lalli's case, most AHCCCS application are processed within 45 days if not sooner.

After filing an appeal in late January the Lalli's were eventually approved for AHCCCS coverage.

However, by this time the Lalli's say they had racked up thousands of dollars in medical bills, plus interest.

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