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N4T Investigates: Million gallon mystery solved - KVOA | KVOA.com | Tucson, Arizona

N4T Investigates: Million gallon mystery solved

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The last half of 2016 Zack Busch could do nothing but watch as his water bill went higher and higher and higher.

Going from around $1500 to more than $7,000 in the span of a few months.

"You lose sleep. You lose sleep. It's absolutely stressful," Busch said in November 2016.

After no leaks were found by either local plumbers or Tucson Water inspectors, Busch says he started wondering if his water meter was wrong.

"We used more than a million gallons more this year than our historical average and our bills continue to mount," said Busch.

Then, more than a month after News 4 Tucson Investigators interviewed Busch, a leak was found.

However, Busch still wonders if the leak fully explains his water usage increase.

Tucson water officials replaced Busch's meter after it started showing error messages.

"We've made no changes in plumbing, but the usage dropped 3 gallons a minute just by a change of two brand new meters," said Busch's apartment complex manager.

Busch's is not alone in his water woes.

Over the last two months more than 30 people have contacted News 4 Tucson Investigators with complaints about suddenly high water bills.

Zack Rechlin says his bill jumped nearly 80,000 gallons despite the fact his new house didn't have running water.

"It's impossible. This is a vacant home. No one has ever lived in it, it's brand new construction," said Rechlin in November.

A water audit looking into Rechlin's bill has now been completed.

He says the auditor told him the bill was justified without providing a reason why.

Rechlin says he will now be taking his case in front of a judge.

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