N4T Investigators: Amputee gets help - KVOA | KVOA.com | Tucson, Arizona

N4T Investigators: Amputee gets help

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Talya, 26, was a passenger on a motorcycle that crashed in 2013, and her right foot was later amputated. Talya, 26, was a passenger on a motorcycle that crashed in 2013, and her right foot was later amputated.

TUCSON (KVOA) -- When we first met Talya Fanger-Vexler last month, she said crawling was the easiest way to get around her home. Her wheelchair barely fit through her door frames. Talya, 26, was a passenger on a motorcycle that crashed in 2013, and her right foot was later amputated.  She contacted the News 4 Tucson Investigators because she felt her insurance company, United Healthcare, was giving her the runaround. 

“They just weren't helping me and I said, 'You know what I went to the press about this, and after they heard that, they really got freaked out and they made something happened, so that was good.”

Talya said she'd been asking united for months for a new wheelchair and a case manager to help her get through the insurance maze.

When we contacted United Healthcare for last month’s report, a spokesperson said, “United Healthcare is working to address this member’s concerns as quickly as possible.”

Talya told us, “Since the report, the United Healthcare Community Plan has provided me with a case manager to help me manage the care. And I've been able to get another lightweight compact wheelchair that could really fit into more places around the home."

Joane Hallinan is a Tucson attorney who helps people with disability claims and is trying to get Talya a monthly social security disability check. Hallinan said, “I know that your report got a lot of attention from her insurance provider. I received a call shortly afterwards from the director of her insurance provider, who informed me that they did assign a case manager for her then.”

Due to seizures, possibly caused by the accident, Talya had to stop working, she cannot drive or cook for herself. She's on four prescriptions for her pain and seizures, and is awaiting a new prosthetic foot. 

Talya said, “I'm still unfortunately dipping into my savings and it’s running out really fast, I only have a few months of savings really, and I don't know what I'm going to do, so I'm really, really concerned.” 

Hallinan said, “There's quite a lot of evidence to show that, to support an allowance at this point.”

Talya used to be very active, a lover of hiking and the outdoors. She wanted to be a police officer. When her foot was crushed, so was that dream.  But she remains hopeful about her future.

“Right now is just one point in a life and at some point things do get better,” she said. 

She has a message for others going through tough times. 

“I just want people to stay strong and get through whatever hardship they're going through and remember that things can still be good, and just hang in there.” 

Talya is a realtor and hopes to return to work after the seizures she's been having are controlled. She's going into the hospital next month for several days of tests, as doctors try to find out more about the seizures, and how to treat them. 

If you have a story you'd like us to investigate, email us at investigators@kvoa.com or call our tip line at 520-955-4444.

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