Apr 17, 2014 8:16 PM by Michelle Erwin

PCC creates new office to resolve conflict and complaints

TUCSON - Pima Community College has created an Office of Dispute Resolution to address complaints and grievances from students, PCC employees and the community.

The Office of Dispute Resolution will also be a place to identify and work toward improvements.

PCC's phone and web-based compliance and ethics hotline will also be expanded.

The office will report to the Office of Internal Audit, which provides objective appraisal of College operations, including programs, finances and governance. The internal auditor has complete access to College employees, policies, procedures and data, as well as access to the Governing Board.

"Students, employees and community members with a complaint or grievance about PCC should know that their concerns will be addressed consistently, objectively and fairly," Chancellor Lambert said in a message to the college community.


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