Aug 21, 2012 9:26 PM by Nathan O'Neal

DES online system causes concern

TUCSON - The Arizona Department of Economic Security has set up a new system that eliminates calling in reports for unemployment benefits.

The new system requires individuals to report at least four days of job-seaching, leaving the only options as reporting online or walking papers into one of the DES offices.

However, some are running into problems with the online reporting system. David Spencer, an underemployed photographer, says the online method is difficult to deal with.

"It's difficult to sue and if you do make a mistake you can get penalized for it," Spencer said. "You could even lose your benefits."

Spencer had to visit a DES office in person to get answers. The issue, Spencer said, dealt with him being eligible for a new claim.

According to the DES, the department has only received 25 complaints against the online reporting system.

"In each instance, the issue has not been related to the online application, but rather due to issues related to data entered by the claimant or issues with the claimant's case," the Arizona Department of Economic Security said in a statement.

Spencer, however, is still concerned for what the online system could mean for others.

"I found out that I'm eligible for the maximum amount...but it did take me like three weeks to get it straightened out," Spencer said.


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