Apr 18, 2012 4:49 PM

American Airlines to close Tucson-based reservations center

TUCSON - American Airlines representatives have confirmed to News 4 Tucson that they will be closing the Tucson-based Southwest Reservations Office, and will offer employees there the chance to work from home or transfer to another city.

It was announced today to the 680 employees working at the center, located at 3350 E. Valencia Rd., that they would have the option to become a home-based representative, or move to Dallas or Raleigh, North Carolina - the sites of the remaining two reservation centers.

"As part of the 20 percent reduction in employee costs, the Reservations Department determined the need to close the Southwest Reservations Office in Tucson," said AA spokesperson Bruce Hicks in a video announcement. "But we will avoid outsourcing, and preserve those jobs, by offering employees the option to transfer to other reservation offices, or become home-based representatives, just like the some-150 home-based reps already in the Tucson area."

Stay tuned to News 4 Tucson this evening for a full report.


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